Banquet Manager

Location: Everett, MA, United States; onsite role with varying schedules, outdoor and elevated work, and regular standing and walking.

Salary: USD 60,000–80,000 yearly, plus eligibility for quarterly bonuses.

Company

Encore Boston Harbor is a luxury gaming resort with hotel rooms, a spa, retail, dining, and ballroom and meeting spaces.

What you will do

• Manage daily operations for group dining and catering events, including staffing, labor, ordering, inventory, preparation, presentation, and guest service.
• Set and monitor departmental goals, operating procedures, service standards, reports, and operational improvements.
• Lead hiring, performance management, training, engagement, shift briefings, and team communication.
• Coordinate event execution, including facility opening and closing procedures, environmental settings, VIP guests, service flow, and special arrangements.
• Resolve guest and team member issues, communicate feedback to banquet and culinary leadership, and maintain positive guest and contractor relations.
• Enforce safety standards, internal policies, gaming regulations, and applicable federal and state laws.

Requirements

• Must be at least 21 years old.
• Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission and obtain an alcohol awareness card.
• High school diploma or equivalent required.
• At least 5 years of full-service restaurant or group dining experience required.
• Strong computer skills and proficiency with Delphi, Meeting Matrix, POS systems, purchasing software, warehouse requisition software, time-keeping software, and Microsoft Office.
• Experience with planning and project management.
• Outstanding organizational, interpersonal, and administrative skills, excellent attention to detail, and the ability to manage multiple priorities under pressure.
• Fluency in English, ability to read and interpret operational documents, respond to employee and guest inquiries, write detailed instructions and correspondence, and present information to individuals and groups.
• Ability to perform basic mathematical calculations, interpret reports, and create reports; ability to lift or maneuver at least 30 pounds and perform varied standing and walking.

Nice to have

• Bachelor’s degree in hotel or restaurant management or equivalent experience.
• At least 3 years of leadership experience.
• Knowledge of union and non-union working environments.
• Additional language skills.

Culture & Benefits

• Luxury gaming resort environment with hotel, dining, retail, spa, and event facilities.
• Eligible for quarterly bonuses.
• Work includes varying schedules based on business needs and interaction with internal and external guests.
• Work may involve kitchen and back-of-house noise, outdoor weather conditions, energized equipment, ladders, lifts, catwalks, staging, and required PPE.