Director - Workforce AI Enablement

Location: Hybrid; must be within a commutable distance of the New York City, NY office and attend in person Tuesday, Wednesday, and Thursday.

Target base salary: $180,000–$230,000 annually for New York, NY, plus eligibility for a performance-based compensation program.

Company

A large U.S. non-bank lender providing installment loans and credit cards while modernizing lending through technology, data, and AI.

What you will do

• Lead the workforce AI enablement strategy, roadmap, intake model, prioritization framework, and enterprise adoption initiatives.
• Partner with business, technology, control, AI platform, engineering, governance, and Finance teams to identify opportunities, align stakeholders, and deliver measurable business outcomes.
• Lead and develop AI Solutions Consultants while managing workflow assessments, implementation planning, onboarding, adoption, and continuous improvement.
• Define business cases, success metrics, benefit-tracking approaches, and value realization plans.
• Develop role-based learning programs, champion networks, and reusable guidance to accelerate employee adoption.
• Measure adoption, productivity gains, work quality, employee outcomes, and emerging AI capabilities to improve enablement programs and scalable solutions.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field. An advanced degree is preferred.
• 10+ years of experience in digital transformation, product management, technology enablement, consulting, or related disciplines, including 3+ years leading AI, GenAI, machine learning, or enterprise AI adoption initiatives.
• Proven success leading cross-functional transformation or change management programs and delivering measurable business outcomes.
• Strong understanding of LLMs, copilots, AI agents, RAG, MCP, skills, projects, artifacts, connectors, workflow automation, and responsible AI practices.
• Experience leading teams or consulting organizations while managing competing priorities across multiple stakeholders.
• Ability to assess business workflows, identify AI opportunities, and translate them into scalable solutions with clear ownership and success measures.
• Exceptional communication, stakeholder management, and change leadership skills, including the ability to influence senior leaders and drive alignment in highly matrixed environments.
• Demonstrated success navigating ambiguity, managing organizational complexity, and driving initiatives from strategy through adoption.

Nice to have

• Experience designing enterprise learning programs, champion networks, consulting services, or citizen-builder enablement models.
• Hands-on experience with Claude, Microsoft Copilot, ChatGPT, or similar enterprise AI solutions.
• Experience in financial services, lending, credit, or another regulated industry.
• Experience with adoption analytics, workflow experimentation, and benefits realization methodologies.
• Experience building or scaling transformation programs, workforce modernization initiatives, or enterprise adoption capabilities within fintech, digital, or rapidly evolving organizations.

Culture & Benefits

• Collaborative environment focused on transformative digital thinking, customer impact, inclusion, and career development.
• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• Up to 4% matching 401(k), an Employee Stock Purchase Plan with a 10% share discount, and tuition reimbursement.
• Paid vacation, sick leave, 11 paid holidays plus four floating holidays, and three paid volunteer days.