Claims Officer (Insurance)

Location: Hybrid role based in Parramatta or Melbourne, Australia.

Company

hirify.global is an international insurer with more than 13,000 employees across 26 countries.

What you will do

• Manage end-to-end property claims across water damage, fire, theft, malicious damage, and catastrophe-related events.
• Assess, process, and resolve claims efficiently, accurately, empathetically, and in compliance with requirements.
• Handle claims arising from hail, cyclones, floods, bushfires, and severe weather events.
• Operate independently in a hybrid environment while contributing to a collaborative, high-performing team.
• Use sound judgement, resilience, and case management expertise to deliver timely and fair customer outcomes.

Requirements

• Experience in claims, case management, customer service, banking, insurance, or broader financial services, with a strong customer focus and the ability to manage multiple priorities.
• Demonstrated portfolio management experience handling multiple claims or clients concurrently.
• Strong communication, relationship management, stakeholder engagement, and collaboration skills.
• Ability to navigate competing priorities, resolve conflict, make sound decisions, and solve problems in a fast-paced environment.
• High attention to detail with a strong focus on quality, data privacy, standards, and compliance.
• Customer-focused experience in roles involving multiple touchpoints and service delivery.
• Excellent project management skills and the ability to proactively remove barriers, drive accountability across all parties, and deliver timely customer outcomes.
• Successful applicants must complete work rights, police, and credit checks as a condition of employment.

Culture & Benefits

• Hybrid working with a mix of working from home and in the office.
• Supportive, fast-paced environment focused on resilience, trust, collaboration, and a strong work ethic.
• Wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
• Life Leave to support significant life events while preserving annual leave for rest.
• Inclusive workplace committed to valuing diverse perspectives and providing support with access requirements and alternative work arrangements.

Hiring process

• Submit an application through the online application process.
• Successful applicants complete work rights, police, and credit checks through the online provider.
• Applications close on 29/10/2026 at 11:59 PM.