Portfolio Collections Manager (Fintech)

Location: Sydney, Australia; hybrid work. Remote work is available for two weeks from anywhere each year.

Company

hirify.global is a non-bank fintech lender helping Australians access property equity through its Buy Now, Sell Later solution and digital lending products.

What you will do

• Lead, coach and develop the Portfolio Support Officers, allocate portfolios, conduct file reviews and handle complex customer escalations.
• Own portfolio performance from post-settlement through loan close, including maturity dates, rate resets, review points and exit strategies.
• Build relationships with brokers and partners and ensure loan records, file notes and next actions are accurate and current.
• Manage arrears, hardship applications and vulnerable-customer cases, negotiating and approving repayment or catch-up arrangements within delegated authority.
• Own arrears and portfolio reporting, monitor ageing, roll rates, maturities and arrangement performance, and provide recommendations to senior leaders and committees.
• Improve servicing, arrears and hardship processes, support audits and regulatory requests, and ensure compliance with the National Credit Code, ASIC guidance and internal policies.

Requirements

• Significant experience in loan servicing, collections, hardship or portfolio management, ideally involving residential mortgages in a bank, non-bank lender or fintech.
• Proven experience leading, coaching and developing a team, with a record of improving performance and service quality.
• Warm, empathetic communication and the judgement to negotiate firm outcomes while maintaining customer trust.
• Customer-first mindset and genuine motivation to support customers experiencing financial difficulty.
• Strong working knowledge of the National Credit Code, responsible lending and hardship obligations.
• Confidence working with portfolio data and reporting and translating numbers into clear insights for senior leaders and committees.
• Strong organisation, follow-through, written communication and disciplined record-keeping.
• Ability to build processes and frameworks from the ground up in a fast-moving fintech.
• Successful pre-employment screening, including reference checks and a standard police check, is required before an offer.

Culture & Benefits

• Hybrid work from the Sydney HQ, with the option to work remotely from anywhere for two weeks each year.
• Birthday leave, Kudos leave and an additional paid day for life events, celebrations or mental health recovery.
• Training and development budget for courses, conferences and learning programmes.
• Generous parental leave and discounted gym membership.
• Catered team lunches, a social events calendar and a dog-friendly Sydney office with a rooftop.
• Competitive remuneration and an agile fintech environment.