Billing Consultant (Fintech)

Location: Hybrid, Melbourne, Australia

Company

ANZ hirify.global Payment Solutions is an Australian payments business wholly owned by ANZ, delivering secure in-store, eCommerce, and mobile payment products to businesses across Australia.

What you will do

• Prepare and issue a high volume of regular customer invoices.
• Process incoming payments and apply them accurately to customer accounts.
• Maintain billing records, perform account reconciliations, and investigate payment discrepancies.
• Generate billing reports and maintain documentation for audit purposes.
• Follow up on overdue accounts, monitor aging reports, and manage payment arrangements.
• Analyse billing data, recommend process improvements, and support testing of new billing system features.

Requirements

• Tertiary qualification in Business, Finance, Accounting, or a related field.
• 3+ years of experience in billing, collections, accounts receivable, customer service, or finance.
• Knowledge of billing systems, invoicing processes, and basic accounting principles.
• Experience with CRM systems, billing platforms, or customer management tools.
• Strong customer service, communication, numerical accuracy, and attention to detail.
• Empathy and professionalism when supporting customers experiencing payment difficulties.

Culture & Benefits

• Customer-first approach focused on better customer outcomes.
• High standards, accountability, and ownership of results.
• Collaborative culture built around working as one.
• Hybrid work arrangement.