Fulfillment Operations Manager (Medical Devices)

Location: Philadelphia, US; onsite warehouse role.

Company

hirify.global is a healthcare logistics startup that procures, kits, provisions, ships, and refurbishes connected medical devices for remote patient care.

What you will do

• Lead, coach, and develop warehouse associates and shift leads through daily huddles, expectations, feedback, and development.
• Plan shifts and staffing against forecast volume across receiving, kitting, shipping, and returns/refurbishment while meeting throughput, accuracy, and on-time targets.
• Improve processes using Lean and Six Sigma tools, including root cause analysis, time studies, standard work, and 5S; update SOPs and training based on findings.
• Partner with Quality on complaints, CAPAs, PHI incident prevention, quarantine and decommission workflows, and audit readiness in an FDA-registered, ISO 13485, and HIPAA-regulated environment.
• Define, track, and report KPIs including units per labor hour, order accuracy, dock-to-stock, on-time shipping, refurb yield, and complaint rate.
• Represent warehouse operations in WMS migration, new kit launches, device provisioning programs, and layout or racking changes; pilot, measure, and scale new workflows.

Requirements

• 4+ years of experience in warehouse, fulfillment, or distribution operations, including at least 2 years leading teams and running shifts.
• Demonstrated experience improving a process and proving the impact with data.
• Coaching mindset with the ability to develop and improve teams.
• Comfort setting priorities and building processes in an ambiguous and changing environment.
• Strong data skills with Excel or Google Sheets, WMS reports, and basic operational modeling.
• Clear written communication and the ability to write actionable SOPs.

Nice to have

• Experience in medical device, healthcare, pharma, or another regulated environment, including ISO 13485, FDA QSR/cGMP, HIPAA, or GDP.
• Experience with kitting, light assembly, or returns/refurbishment.
• Experience with WMS implementation or migration.
• Startup or high-growth experience scaling an operation.

Culture & Benefits

• Employer contribution toward medical plan premiums.
• Dental, vision, and 401(k) benefits.
• Commuter benefits.
• Direct access to leadership and ownership of operational improvements.
• Growth opportunities as the company adds sites, programs, and capabilities.
• Floor-based, improvement-oriented environment focused on measurement, quality, and building scalable operations.