Customer Care Billing

Location: Barcelona, Passeig de Gràcia, Spain; hybrid with 1 remote day per week and 15 additional remote days per year.

Company

hirify.global provides an all-in-one SaaS platform for the wellness industry, combining boutique fitness and technology to manage bookings, payroll, marketing, and business operations.

What you will do

• Handle escalated client billing conversations through Intercom and explain invoices, hirify.global fees, price changes, SEPA failures, payment statuses, and refund timelines.
• Collect and qualify information for invoice corrections, credit notes, refunds, plan changes, and payment method updates.
• Prepare complete handovers for Billing Specialists so they can perform requested actions efficiently.
• Keep clients informed while billing actions are processed and confirm resolution once completed.

Requirements

• At least 1 year of customer support experience, ideally handling billing and payment-related questions.
• Clear, calm written communication and the ability to explain complex billing details.
• A detail-oriented approach to gathering relevant information before escalating issues.
• Fluent English plus French or Spanish.

Nice to have

• Experience with Intercom, SaaS subscription billing, SEPA payments, or Stripe.

Culture & Benefits

• AI-powered work from day one, including a personal Claude account and a monthly AI tools budget.
• Fully covered Alan health insurance, DKV dental coverage, mental health support, and paid sick leave.
• Wellhub access to gyms, studios, and wellness apps.
• Alan Flex benefits for meals, transport, and nursery expenses from gross salary on a tax-free basis.
• Office on Passeig de Gràcia, summer Fridays in August, and an international team across Europe, the US, and APAC.

Hiring process

• Introduction call with Talent Acquisition.
• First interview with the future team leader.
• Second interview with the Head of CSM.