Business Systems & Operations Lead (Salesforce)

Location: Ettlingen, Baden-Württemberg, Germany; approximately 15–25% international travel for stakeholder collaboration, project delivery, and training.

Company

hirify.global’s GibbsCAM business develops software and supports commercial systems and operational processes for its business functions.

What you will do

• Own and shape the Salesforce and related business systems roadmap in line with business priorities.
• Translate business needs into process designs, automation, dashboards, integrations, and improved ways of working.
• Connect Sales, Marketing, Controlling, Support, Product, Post Processor, and other business functions across geographies.
• Reduce manual work, improve workflows, strengthen governance, and make operations more scalable.
• Improve data quality, reporting consistency, and decision-ready insights.
• Lead cross-functional initiatives, support adoption through communication and training, and identify opportunities for AI and automation with appropriate governance.

Requirements

• Strong experience with Salesforce Sales Cloud and practical understanding of how business systems work.
• Ability to combine strategic thinking with hands-on problem solving.
• Experience delivering CRM implementations, global rollouts, optimization programs, or complex business-system transformations.
• Experience working across functions, countries, and organizational levels while building relationships and influencing without hierarchical authority.
• Ability to explain complex topics clearly and translate them into priorities and actions.
• Structured, analytical, pragmatic, and curious approach.
• Interest in using data, automation, and AI to improve how people work.
• Confident English communication.

Nice to have

• Additional European languages.
• Experience in Sales Operations, Commercial Excellence, CRM, Business Systems, Salesforce, or Business Transformation.

Culture & Benefits

• Highly visible, cross-functional role with impact across GibbsCAM.
• Collaboration with colleagues across multiple functions and geographies.
• Opportunity to combine business understanding, Salesforce expertise, and a transformation mindset.
• Work focused on simpler operations, stronger data and technology foundations, and future growth.
• International travel of approximately 15–25% for collaboration, project delivery, and training.