Revenues Support Consultant (Council Tax and NDR)

Location: Bracknell, United Kingdom; hybrid.

Employment type: Full-time.

Company

hirify.global develops software that supports public services, including healthcare, housing, policing, and government operations, and is part of NEC Corporation.

What you will do

• Provide technical assistance, application support, usage advice, and guidance to NEC customers.
• Resolve application issues and related software component problems efficiently using ITIL best-practice service processes.
• Work within contractual commitments and resolve incidents and problems within agreed SLAs.
• Translate customer requirements into workarounds and fixes for a wide range of problems.
• Handle complex or sensitive support issues, prioritise urgent calls, and manage issues through to conclusion.
• Liaise with Product and Development teams, coordinate additional resources, improve customer satisfaction, and identify opportunities for additional services and solutions.

Requirements

• Extensive knowledge of Revenues and Benefits software.
• Good knowledge of Business Rates and Council Tax, and/or system administration.
• Good in-depth knowledge of application environments and the ability to take ownership of application support issues.
• Ability to recognise and prioritise urgent calls.
• Ability to manage an issue to conclusion while coordinating additional resources or applying relevant past experience.
• Experience of working for or with the Public Sector.
• Good customer relationship skills.
• Pre-existing right to work and travel within the EU; documentary evidence is required.

Nice to have

• ITIL v4 Foundation certificate.
• Understanding of software development principles within an ISO 9001-accredited environment.
• SQL knowledge.

Culture & Benefits

• Fun and diverse workplace with training opportunities.
• Single private medical cover, with optional family cover at additional cost.
• 25 days of paid holiday, including three company-nominated days, with the option to buy or sell up to five days.
• Life assurance of four times basic salary and a Group Pension Plan with employer contributions.
• Tax-efficient flexible benefits, including a cycle-to-work scheme, plus confidential financial and legal support services.
• Offers are subject to satisfactory vetting and reference checks; a DBS check may be required depending on the role.