Commercial Operations Specialist

Location: Hybrid; required to work from the Berlin office 3 days per week.

Company

hirify.global is a travel search engine and part of Booking Holdings, operating global metasearch brands and a corporate travel solution.

What you will do

• Maintain recurring monitoring processes for hotel search-result accuracy and identify issues before they affect users or partners.
• Investigate price discrepancies, availability mismatches, linking errors, and other accuracy issues; categorize root causes and coordinate resolution.
• Define and document escalation paths, track recurring issues through to fixes, and maintain coverage and backup documentation.
• Monitor key performance indicators, identify risks and opportunities, and propose practical solutions.
• Coordinate with Engineering, Performance Marketing, and Commercial colleagues by translating findings into clear, actionable requests.
• Contribute to data-quality initiatives, share knowledge, and support learning about accuracy operations, tools, and processes.

Requirements

• 3–5 years of experience in operations, analytics, or a related role, with demonstrated impact on product or business outcomes; equivalent experience, training, or transferable skills are also considered.
• A methodical, investigative approach to problem-solving, including finding root causes and proposing solutions.
• Comfort working with data, such as using SQL or a comparable tool, and turning findings into recommendations for technical and non-technical colleagues.
• Experience contributing to multiple projects simultaneously and making informed priority decisions.
• Clear written and verbal communication skills, including preparing concise documentation and presenting findings to colleagues and leadership.
• A collaborative approach to building relationships across engineering, commercial, and marketing teams.
• Strong attention to detail, care for data accuracy and quality, proactive problem-solving, and willingness to take ownership.

Nice to have

• Familiarity with the travel industry, online travel agencies, or hotel distribution.
• Experience with data visualization tools or log analysis platforms; these skills can also be developed on the job.
• Curiosity about large-scale search systems and how data accuracy affects user experience.

Culture & Benefits

• Hybrid work with the option to work from almost anywhere for up to 20 days per year.
• Company-paid therapy sessions, Headspace subscription, a company-wide week off, no-meeting Fridays, and paid parental leave.
• Development dollars, leadership development, and access to thousands of on-demand e-learning courses.
• Six weeks of paid vacation, a birthday day off, paid volunteer time, travel discounts, and employee resource groups.
• Pension contributions, public transportation subsidies, bike leasing, free lunch twice a week, and social and sports activities.
• Office-based benefits include an office in Friedrichshain, Berlin.