Technical Support Specialist

Location: Remote; candidates must be legally authorized to work in the United States without employer sponsorship and work EST hours. Conditions: FL, GA.

Annual base salary: $55,000–$65,000, depending on experience and qualifications.

Company

hirify.global by Cox Automotive is a fast-growing technology company building an AI-powered Customer Data Platform for the automotive and transportation industry, with hubs across the United States and Israel.

What you will do

• Provide high-quality customer support through inbound and outbound phone calls, email, and internal chats.
• Troubleshoot, manage, and resolve technical support tickets using Zendesk.
• Act as the communication point between customers, partners, and internal supporting teams.
• Collaborate with Tier 1 Lead and Tier 2 Support to resolve technical product issues while maintaining customer communication.
• Perform additional technical tasks on customer accounts and resolve issues within the assigned support level.

Requirements

• At least 5 years of professional work experience, including at least 1 year troubleshooting SaaS products and at least 1 year providing customer support.
• Experience with CRMs and modern SaaS tools such as G Suite, Slack, and Zendesk.
• Service-oriented approach, strong client-focused skills, and comfort making customer calls.
• Collaborative team-player mindset.
• Excellent time and task-management skills.
• Problem-solving mindset.
• Excellent spoken and written English communication skills.
• Legal authorization to work in the United States without employer sponsorship now or in the future.
• Ability to sit for extended periods, perform extensive computer work, work from a home office using the necessary technology, maintain productivity, and provide regular, reliable, and punctual attendance.

Nice to have

• Experience working in the automotive industry.
• Experience in SEO/SEM, including Google Ads, Facebook Ads, or Bing Ads.

Culture & Benefits

• Flexible, family-friendly environment supporting work-life balance.
• Fast-paced startup culture with opportunities for learning, growth, ownership, and advancement to Tier 2, Team Lead, or specialized technical roles.
• Collaborative global team culture focused on feedback, initiative, and mutual success.
• Medical, dental, vision, disability, life/AD&D, and EAP benefits.
• 15 vacation days, 80 hours of sick leave, 12 paid holidays, paid parental leave, and a 401(k) with company match.