Customer Support Engineer (AI/Localization)

Location: Remote, with candidates required to work in the Pacific or Mountain time zone, such as Seattle, Portland, Denver, San Diego, or Salt Lake City.

Base salary: $72,125–$90,156 in Seattle; $64,400–$80,500 in Portland, Denver, San Diego, or Salt Lake City.

Company

hirify.global develops AI-powered machine translation and human-in-the-loop localization technology for enterprise customers.

What you will do

• Support linguists and platform customers with running jobs, processing files, and navigating the hirify.global interface.
• Join weekly and ad hoc customer calls to explain technical issues and follow them through to resolution.
• Investigate, reproduce, document, and triage reported bugs before escalating them to Engineering.
• Manage incoming support requests, meet SLAs, and keep customers informed.
• Document recurring customer pain points and feature suggestions for Product and platform improvement.

Requirements

• 1–3 years of experience in customer support, technical support, localization support, or a similar customer-facing role.
• Experience working with technical products and learning new tools quickly.
• Strong written and verbal communication skills for explaining issues to end users, technical administrators, and enterprise customers.
• Analytical approach to investigating problems and deciding when to escalate.
• Required expertise in SQL and database management, Google Cloud Platform, REST APIs, and authentication and single sign-on troubleshooting.
• Bachelor’s degree or equivalent experience is preferred; Computer Science, Linguistics, or a related field is a plus.

Nice to have

• Browser network and debugging tools.
• Datadog, GitHub, and Yarn.

Culture & Benefits

• Full-time remote work with required overlap with Pacific or Mountain time zones.
• Work with AI, machine translation, large language models, agentic AI, and human-in-the-loop systems.
• Collaborate with global linguists, enterprise customers, Product, and Engineering.
• Growth opportunities and access to leading tools.