Logistics Scheduler & Customer Service Specialist

Location: Cornellà de Llobregat, Barcelona, Spain; ability to work from the Cornellà de Llobregat location in accordance with the agreed work model is required. Monday to Friday, eight hours per day, with a proposed start between 08:00 and 09:00. Participation in a paid on-call arrangement is required. Work model to be confirmed.

Company

hirify.global is an industrial gases company focused on innovation, operational excellence, safety, and environmental stewardship.

What you will do

• Plan and schedule Liquid Bulk deliveries using customer orders and forecasted demand.
• Enter and manage phone and email orders while maintaining accurate customer and delivery information.
• Handle routine customer and delivery enquiries and communicate with customers, drivers, hauliers, and internal distribution teams.
• Build delivery trips, apply basic clustering principles, and resolve standard scheduling errors.
• Respond to changes in customer demand and driver availability, escalating exceptions and non-standard situations.
• Prioritise safety-sensitive deliveries and maintain interaction records, availability information, communication lists, and shift-handover documentation.

Requirements

• Professional working proficiency in German and English.
• Strong communication skills and a professional approach to customer interactions.
• Good problem-solving and logical-thinking skills, including judgement to recognise when an issue needs escalation.
• Strong attention to detail and ability to enter and maintain information accurately.
• Ability to prioritise effectively and work accurately in a high-volume, time-sensitive environment.
• Ability to work reliably and independently while following structured processes.
• Willingness and aptitude to learn logistics platforms such as ATLAS and SAP.
• Availability to participate in the applicable paid on-call arrangement.
• Ability to work from the Cornellà de Llobregat location in accordance with the role's agreed work model.

Nice to have

• Previous exposure to customer service, logistics, transport planning, scheduling, or another operational environment.
• Professional working proficiency in Dutch or French.
• Geographical knowledge relevant to European transport or distribution operations, or ability to develop this knowledge quickly.
• Confidence using standard workplace digital tools and learning new systems.

Culture & Benefits

• Structured training and coaching from senior schedulers and the NC Logistics Team Lead.
• Practical experience in logistics scheduling, customer service, and European distribution operations.
• Exposure to ATLAS, SAP, and other logistics systems.
• International working environment with regular contact across customers, drivers, hauliers, and internal business teams.
• Opportunity to develop toward greater scheduling independence and broader operational responsibility.
• Permanent contract and paid on-call arrangement.