Service Operations Coordinator

Location: Madrid Province, Madrid, Spain

Company

JINGDONG Logistics, part of hirify.global, provides technology-driven supply chain and logistics services across warehousing, transportation, delivery, cold chain, and cross-border operations.

What you will do

• Monitor service operation workflows and resolve bottlenecks and inefficiencies.
• Coordinate with customer service, logistics, and technical support teams to ensure timely service delivery.
• Track service operation KPIs and prepare regular management reports.
• Support the development and implementation of service policies, procedures, and best practices.
• Handle and escalate complex customer inquiries and service-related issues.
• Maintain operational records, train new team members, and contribute to continuous process improvements.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 1–3 years of experience in service operations, customer service, or a similar coordination role.
• Experience in e-commerce or logistics is preferred.
• Strong organizational, time management, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have

• Familiarity with CRM software and operational management systems.

Culture & Benefits

• Work in a technology-driven global supply chain and logistics environment.
• Collaborative, ownership-oriented, and people-first workplace culture.
• Opportunities to contribute to smart warehousing, autonomous delivery, and international logistics operations.
• Competitive salary and opportunities for professional growth.