Head of Operations Technology (AI)

Location: Munich, Germany; in-office Monday–Thursday, with work-from-anywhere opportunities for up to 4 weeks per year.

Company

hirify.global is a European premium home and living e-commerce company present in more than 20 European countries, combining online shopping, daily specials, stores, B2B services, and design services.

What you will do

• Own the end-to-end product and technology strategy for the operations platform, covering Fluent OMS, Reflex WMS, Zendesk, and in-house tools and integrations with storefront, ERP, and carrier systems.
• Lead and grow a cross-functional team of 6 engineers and 2 product managers.
• Define orchestration logic, workflows, integrations, and development, testing, and deployment standards across the SaaS landscape.
• Own system reliability and performance, including monitoring, incident management, root-cause analysis, and peak readiness during major commercial campaigns.
• Translate operational strategy into a prioritised roadmap with Logistics, Warehouse, Customer Care, Finance, and Sourcing stakeholders, using KPIs including fulfilment lead time, cost per order, order accuracy, and contact rate.
• Manage SaaS vendors and integration partners while deploying AI agents, workflow automation, and AI-assisted engineering practices across operations.

Requirements

• 8+ years of experience in e-commerce, retail, or logistics technology, including 3+ years leading engineering or product teams.
• Deep end-to-end expertise in order management, warehouse management, carrier integrations, and customer care systems.
• Hands-on development experience with Fluent Commerce or another distributed order management system.
• Hands-on experience building and shipping production AI solutions, such as LLM-based agents, workflow automation, or AI-assisted customer service tools.
• Strong architecture and integration skills covering event-driven systems, APIs, middleware, and data flows between SaaS platforms and ERP landscapes.
• Experience taking complex systems through go-live and hypercare into stable, scalable operations.
• Strong product mindset focused on business outcomes, ruthless prioritisation, and data-driven evaluation of scalability.
• Calm, structured decision-making under pressure, resilience in a fast-paced environment, and strong communication and stakeholder management skills.
• Fluent English.

Nice to have

• German language skills.

Culture & Benefits

• High-performance culture based on trust, feedback, collaboration, ownership, and growth.
• International, informal environment with four office days per week for collaboration and decision-making.
• Work-from-anywhere opportunity for up to 4 weeks per year.
• Competitive compensation package including salary, benefits, and equity.
• 30 days of paid holiday, wellbeing support, sports memberships, and preventive care.
• Dog-friendly central office, employee discounts, sustainable mobility options, working-parent support, daycare, and one annual Social Impact Day.