Supplier Onboarding Support Agent with Italian

Location: Hybrid in Bucharest, Romania; 2 days per week in the office and 3 days working from home.

Company

hirify.global, part of Capgemini, provides AI-powered intelligent operations and transformation services across multiple industries.

What you will do

• Respond to supplier onboarding tickets and support interactions recorded in Pega.
• Guide suppliers through onboarding steps, form completion, documented data requirements, and standard walkthroughs across Ariba SLP and Relish.
• Resolve common invitation, access, login, navigation, and form-completion issues.
• Provide onboarding status updates, identify missing information, and explain the next documented action required.
• Use approved knowledge, decision trees, and scripts to provide consistent multilingual support.
• Escalate non-standard setup questions, urgent or blocked onboarding requests, and issues requiring business-rule interpretation; maintain complete ticket notes and dispositions in Pega.

Requirements

• Fluent Italian and English, written and spoken.
• 1–3 years of experience in customer support, supplier enablement, shared services, service desk, or a comparable high-volume support environment.
• Strong customer-service orientation and confidence supporting external suppliers and internal client requesters.
• Strong written and verbal communication skills, with the ability to explain process requirements simply and consistently.
• Ability to follow documented business rules, knowledge, and escalation criteria without over-escalating standard questions.
• Strong documentation discipline and comfort working with ticket queues, SLAs, quality measures, and productivity targets.

Nice to have

• Experience with enterprise workflow or supplier platforms.
• Ability to become highly proficient in Pega, Ariba SLP, and Relish.

Culture & Benefits

• Hybrid working model with two office days and three home-working days per week.
• Work in a global organization serving clients across multiple industries and regions.