Junior Operations Agent (Automotive) - Bulgarian Speaker

Location: Remote, based in Bucharest, Romania

Company

hirify.global provides automotive services connecting car partners and carriers while supporting vehicle sales and transport operations.

What you will do

• Communicate by phone and email with car partners and carriers about claims, complaints, and vehicle transport status.
• Monitor inbound and outbound calls and email responses for accuracy, service quality, communication standards, and policy compliance.
• Review complaints, damage records, and supporting evidence to ensure accurate case resolution.
• Keep partners informed about complaint and transport progress and provide solutions to customer service issues.
• Maintain quality reports, reviews, statistics, and related documentation.
• Prepare internal and external quality reports and provide feedback to team leaders and managers.

Requirements

• At least one year of experience as a quality assurance manager in a call center or BPO environment.
• Bachelor’s degree.
• Native or advanced Bulgarian and fluent English, spoken and written.
• Excellent verbal, written, interpersonal, listening, and analytical skills.
• Strong customer service, time management, assertiveness, and problem-solving abilities.
• Intermediate Microsoft Word and basic Microsoft Excel skills.

Nice to have

• Automotive knowledge.

Culture & Benefits

• Remote work arrangement in Romania.
• Opportunity to contribute to customer service quality improvement.
• Room for professional growth and learning through new challenges.

Hiring process

• Apply with a CV and include salary expectations.
• A short motivation letter is encouraged, especially when not all requirements are met.