Supplier Onboarding Support Agent with Spanish

Location: Hybrid in Bucharest, Romania; 2 days per week from the office and 3 days per week working from home.

Company

hirify.global, part of Capgemini, provides AI-powered intelligent operations and transformation services for clients across multiple industries, including banking and financial services, healthcare, insurance, shipping and logistics, and travel and hospitality.

What you will do

• Respond to supplier onboarding tickets and support interactions captured in Pega.
• Guide suppliers through standard onboarding steps, form completion, documented data requirements, and navigation across Ariba SLP and Relish.
• Conduct supplier walkthroughs and provide language or process assistance for standard onboarding scenarios.
• Resolve common invitation, access, login, navigation, and form-completion issues, and provide onboarding status updates.
• Identify missing information, explain the next required action, and escalate non-standard or urgent issues to Regional Tier 2 Supplier Onboarding.
• Document ticket notes, issue categories, and dispositions in Pega to support handoffs, reporting, and continuous improvement.

Requirements

• Fluent Spanish and English, written and spoken.
• 1–3 years of experience in customer support, supplier enablement, shared services, service desk, or a comparable high-volume support environment.
• Strong customer-service orientation and confidence supporting external suppliers and internal client requesters.
• Ability to become highly proficient in Pega, Ariba SLP, and Relish.
• Strong written and verbal communication skills, with the ability to explain process requirements simply and consistently.
• Ability to follow documented business rules, knowledge, and escalation criteria without over-escalating standard questions.
• Strong documentation discipline and comfort working with ticket queues, SLAs, quality measures, and productivity targets.

Nice to have

• Experience with enterprise workflow or supplier platforms.

Culture & Benefits

• Hybrid working model with 2 days per week in the office and 3 days per week working from home.
• Work is performed in line with business requirements and company policy.
• Exposure to a global intelligent operations environment serving clients across 10 industries and 13 countries.