Enterprise Customer Success Manager (DX)

Location: Remote in the United States; hirify.global can hire in countries where it has a legal entity.

Salary: USD 121,910–191,760 base annually across three U.S. geographic pay zones; the role may also be eligible for benefits, bonuses, commissions, and equity.

Company

hirify.global develops software products that help teams collaborate and advance work across industries.

What you will do

• Manage the full DX customer lifecycle from implementation and rollout through program success and renewal.
• Drive product utilization, business alignment, and development and fulfillment of high-value customer use cases.
• Create and maintain customer success plans, track initiatives, and report key account metrics.
• Meet net renewal and customer expansion targets, accurately forecast renewals, and resolve potential renewal challenges.
• Position DX as a strategic driver of customer business goals and help integrate DX insights into company workflows.
• Lead executive and C-level services discussions, identify expansion opportunities, and collaborate across business functions.

Requirements

• Ability to become a product expert and master the customer success process.
• Ability to manage enterprise customer accounts across implementation, adoption, business alignment, use-case development, renewal, and expansion.
• Ability to conduct strategic discussions with executive and C-level stakeholders.
• Ability to track account metrics, forecast renewals, and identify areas for improvement.
• Ability to collaborate closely with cross-functional business teams.

Culture & Benefits

• Collaborative customer success team with significant influence over decision-making.
• Proactive and strategic customer engagement supported by internal resources.
• Choice of working from an office, from home, or through a combination of both.
• Health and wellbeing resources and paid volunteer days.
• Additional benefits, bonuses, commissions, and equity may be available.