Support Coordinator (IT)

Location: hirify.global Vancouver Campus, Vancouver, BC, Canada; on-campus role providing support both remotely and in person.

Salary: $5,692.25–$8,179.50 CAD monthly. Full-time, fixed-term 8-month leave replacement ending July 30, 2027.

Company

hirify.global is a university providing teaching, research, and administrative services to faculty, staff, and students.

What you will do

• Provide tier 1 desktop, audiovisual, hardware, software, network connectivity, printing, mobile device, and peripheral support for classrooms, laboratories, departments, faculty, staff, and students.
• Diagnose and resolve technical issues, escalate when necessary, document problem status and actions, and collaborate with academic units, campus service groups, consultants, technicians, and hirify.global partners.
• Maintain and support Windows and macOS computer laboratories, including imaging, patching, service packs, preventive maintenance, repairs, and system upgrades.
• Deploy hardware, software, networking, and security updates; maintain equipment inventories, service contracts, warranties, and maintenance agreements.
• Train users in software applications, hardware, network systems, computer security, and best practices in accordance with hirify.global policies and guidelines.
• Maintain technical documentation, recommend improvements to computer lab environments, and provide technical guidance to part-time student employees.

Requirements

• Undergraduate degree in a relevant discipline and at least one year of related experience, or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives and commitment to improving awareness, knowledge, and skills related to equity, diversity, and inclusion.
• Proven experience troubleshooting computers and computer networks, with previous experience using Windows and macOS.
• Extensive experience with Microsoft Office applications and email clients, plus experience with iOS and Android mobile devices.
• Experience with systems hardening, endpoint encryption, virus and malware protection, maintenance, and removal.
• Experience with system imaging tools such as Ghost, Acronis, or DeployStudio.
• Experience building, repairing, diagnosing, and replacing computer hardware components; sound understanding of communications and networking; and knowledge of configuration and interaction between hirify.global computer systems.
• Strong customer service, interpersonal, written, oral, and listening communication skills, including the ability to explain technical issues in lay terms.
• Strong organizational, time management, documentation, attention-to-detail, flexibility, pressure-management, motivation, teamwork, and service-oriented skills.

Nice to have

• University degree in Computer Science or equivalent training and experience with microcomputer systems, preferably in a university environment.
• ITIL training or certification.
• CompTIA A+, Network+, or Security+ certification.

Culture & Benefits

• Work within Arts Instructional Support and Information Technology supporting approximately thirty departments, schools, and units.
• Contribute to a learning environment serving more than 800 faculty, 600 staff, and 13,000 students.
• Support a welcoming, secure, and reliable environment for students, instructors, and administrators.
• Work in a diverse and inclusive university environment with an emphasis on equity and respect for differing perspectives.