Information Scientist (AI)

Location: Remote, Toronto, Canada

Company

hirify.global is a global IT services and consulting organization supporting digital transformation for large enterprises and startups across more than 25 countries.

What you will do

• Analyze the existing knowledge base to identify gaps in structure, consistency, duplication, metadata, content quality, and searchability.
• Assess 100–200 pilot articles for quality, accuracy, currency, readability, and tagging practices.
• Analyze search logs and user behavior to identify relevance issues, zero-result queries, and terminology gaps.
• Design taxonomies and metadata models with hierarchies, controlled vocabularies, synonyms, tagging rules, and audience-specific classifications.
• Define content-structuring and search-optimization requirements for keyword, semantic, and AI-powered retrieval.
• Establish content quality, lifecycle, review, and ownership guidelines; support proofs of concept by evaluating taxonomy, search, and AI retrieval quality and documenting recommendations.

Requirements

• 5+ years of experience in information science, taxonomy design, metadata modeling, information architecture, or enterprise search.
• Experience designing taxonomies and metadata models for enterprise or digital content environments.
• Practical experience analyzing search behavior, improving content findability, and defining search-optimization requirements.
• Experience structuring or preparing content for AI-powered search, knowledge retrieval, or virtual agents.
• Understanding of how content structure, metadata, and information architecture affect AI-powered search and knowledge retrieval.
• Strong analytical and communication skills, including the ability to translate findings into practical recommendations.
• Eligibility to obtain and maintain a Government of Canada security clearance.

Nice to have

• Master's degree in Library and Information Science or an equivalent Information Science qualification.
• Experience with Genesys Cloud solutions or other contact centre knowledge platforms.
• Knowledge of taxonomy and metadata standards such as SKOS, Dublin Core, or ISO 25964.
• Government or public sector experience.
• Bilingual English/French proficiency.

Culture & Benefits

• Full-time remote work with a multicultural and inclusive environment.
• Competitive compensation and benefits, including health insurance, language courses, and a relocation program.
• Professional development through certification programs, mentorship, talent investment, internal mobility, and internships.
• Collaboration on projects for global clients and participation in team-building social events.
• Commitment to sustainable business practices, community empowerment, environmental sustainability, and gender equality.