Specialist AI GTM Strategy and Activation - Technical Market Engagement (AI)

Location: Bellevue, Washington; Chicago, Illinois; or San Francisco, California. Occasional travel of approximately 10% is required for customer engagements, team sessions, and events.

Salary: $122,000–$168,000 USD annual base salary for candidates in California excluding the San Francisco Bay Area, Colorado, Illinois, New York, and Washington; $109,000–$149,000 USD annual base salary is also listed. San Francisco Bay Area compensation is provided separately.

Company

Okta provides identity infrastructure that helps organizations securely manage human and AI-agent access.

What you will do

• Maintain the technical content for the Blueprint Maturity Model, including stages, capabilities, customer value, Okta features, implementation guides, and release status.
• Keep the TAM Technical Project Plan, Customer Overview, Status Overview, and Actions & Deliverables templates consistent, including task lists and RACI ownership across CSM, TAM, Professional Services, and FDE teams.
• Build and maintain implementation guides covering SSO for agents, Cross App Access, agent import and registration, token exchange, secure token storage, SIEM log streaming, and agent deactivation.
• Maintain working demo environments and the demo catalog, documenting setup steps and producing reusable screenshots, visuals, and recordings.
• Gather field and customer feedback, track roadmap, Beta, EA, competitor, and protocol developments, and turn findings into content and BMM updates.
• Support reference architecture diagrams, deep-dive content, demo scenarios, customer sessions, technical presentations, and event participation as customer-facing scope grows.

Requirements

• 2–5 years of experience in technical marketing, solutions engineering, technical account management, professional services, developer relations, or another technical customer-facing role for a B2B software product.
• Hands-on proficiency with SaaS administration consoles, CLIs, and APIs, including standing up integrations, following and improving technical documentation, and debugging setup issues.
• Working knowledge of identity fundamentals: SSO, OAuth 2.0, OIDC, and SAML.
• Strong interest in agent identity technologies and patterns, including MCP, Cross App Access, token exchange, and agent authentication and authorization.
• Clear technical writing skills and the ability to create accurate, structured, usable guides.
• Rigor and attention to detail when maintaining a large, fast-changing, version-controlled content set.
• Proactive approach to identifying stale content and proposing fixes.
• Ability to work across TAM, CSM, SE, product management, engineering, Customer Success, and Professional Services teams.
• Comfort operating in an early, fast-moving market where the product, roadmap, and guidance change weekly.

Nice to have

• Identity or security experience.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave, according to applicable plans and policies.
• Equity and bonus opportunities where applicable.
• In-person onboarding designed to support connection and accelerate impact.
• Global community spanning more than 20 offices, with a focus on well-being, social impact, talent development, and community.