Support Analyst II (Fintech)

Location: London, England; requires working from the London office 3 days per week.

Company

hirify.global provides an AI-native platform combining software, services, and legal infrastructure for private capital, including equity management, fund administration, reporting, and transaction support.

What you will do

• Build customer relationships and provide timely, accurate frontline support through email and other channels.
• Follow up proactively on customer cases, review case data, and help customers improve their competency.
• Maintain adherence to service level agreements and prepare, schedule, and conduct case review meetings and customer training.
• Reconcile cap tables and address software, equity, finance, and accounting-related questions.
• Collect case feedback and work with product teams on product improvement projects.
• Follow security and escalation practices and maintain alignment with Support leadership.

Requirements

• Fluent English, written and verbal, for communication with EU-based clients.
• Ability to clearly articulate technical software issues and address equity, finance, and accounting-related questions.
• Strong client-service orientation and a helpful, professional attitude.
• Ability to learn quickly, take on new challenges, and solve problems with curiosity, diplomacy, tact, and poise under pressure.
• Strong organization, attention to detail, and ability to establish and maintain relationships with power users.
• Excellent verbal and written communication skills.
• Must work from the London-based office 3 days per week.

Nice to have

• Experience in a fast-paced, client-facing environment.
• Experience learning new technologies, platforms, and systems.

Culture & Benefits

• Work alongside the hirify.global Europe Support team within the International Organization.
• Collaborate with stakeholders including C-level executives, employees, law firms, investors, and board members.
• Work in a customer-centric environment focused on improving financial infrastructure and product functionality.
• Visa sponsorship is not available for this role.