Client Services Officer (MENA)

Location: Remote (Must be available for evening shifts: 15:00 - 23:00 Dubai Time Zone).

Company

hirify.global is an award-winning, multi-regulated global broker offering access to a broad range of asset classes including Forex, Stocks, and Commodities.

What you will do

• Provide professional support to clients via phone, email, and live chat.
• Assist with account opening, verification, deposits, and withdrawals.
• Resolve issues related to trading platforms and trade execution.
• Build and maintain strong client relationships through proactive communication.
• Educate clients on company products, trading tools, and resources.
• Ensure all interactions comply with company policies and regulatory requirements.

Requirements

• Fluent in Arabic and English (written and spoken).
• Availability to work evening shifts (15:00 - 23:00 Dubai Time Zone).
• At least 1 year of experience in Customer Support or Sales within a regulated financial services company.
• College or University degree.
• Strong attention to detail and organizational skills.
• Flexibility to work on public holidays.

Nice to have

• Deep understanding of financial products and ETDs such as Futures & Options.
• Proficiency in additional languages.

Culture & Benefits

• Opportunities for professional growth through an Employee Training & Development program.
• Competitive benefits packages and frequent team initiatives.
• Birthday and loyalty benefits.
• Career advancement in a fast-growing global company.

Hiring process

• Initial interview with hiring managers or HR.
• Task assessment.
• Final interview with top management.