Insurance Team Leader

Location: Irvine, California, US; hybrid schedule with 2 days in office at the Richardson, Texas location; occasional evening or weekend coverage may be required.

Salary: USD $50,500–$85,900 per year.

Company

hirify.global provides software and services for the property management industry.

What you will do

• Lead, coach, and motivate a team of 12–18 licensed Property & Casualty insurance agents.
• Monitor service quality, productivity, customer satisfaction, sales performance, and retention.
• Conduct one-on-ones, coaching sessions, team meetings, performance reviews, and development planning.
• Support complex customer questions, service issues, escalations, and product-related follow-up.
• Identify process improvements that reduce rework and improve customer and employee experiences.
• Partner with managers and Product Management, Product Development, Implementation, and Product Support teams on staffing, scheduling, training, quality assurance, reporting, and performance management.

Requirements

• Active Property & Casualty Insurance license.
• At least two years of experience in insurance, a contact center, or customer service.
• Strong verbal and written communication skills and excellent customer-service and relationship-building abilities.
• Strong problem-solving, decision-making, organizational, documentation, and prioritization skills.
• Proficiency with Microsoft Outlook, Excel, Word, and other business systems.
• Ability to work effectively in a hybrid setting and remain seated or standing for extended periods, with occasional movement as needed.
• Dependable, professional, accountable, and comfortable working in a collaborative environment.

Nice to have

• Previous people-leadership, team-lead, or coaching experience.

Culture & Benefits

• Hybrid work model combining remote work with in-office collaboration.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities and potential performance-based bonus.
• Positive, inclusive, accountable, and customer-focused team culture.