Customer Enablement Manager, West Coast (AI)

Location: Remote in the US West Region, specifically Mountain or Pacific time zones; preference for candidates in CST, MST, or PST. Extensive travel is required, including 2–4+ trips per month to dealership locations, with trips lasting 2–3 days or up to one week. Candidates must have a valid driver's license and legal authorization to work in the United States without employer sponsorship.

Annual base salary: $80,000–$95,000 depending on experience and qualifications, with on-target variable earning potential of $125,000 annualized based on performance.

Company

hirify.global by Cox Automotive is a fast-growing automotive technology company building an AI-powered Customer Data Platform for the transportation industry, with hubs across the US and Israel.

What you will do

• Develop and deliver training materials, webinars, and workshops both in person and virtually to improve customer enablement, retention, and product adoption.
• Work with Customer Experience, Sales, Onboarding, and Customer Success teams to identify customer needs and prepare tailored training.
• Translate product innovations into customer value and liaise between customers, product, marketing, operations, and L&D teams.
• Develop and maintain a resource library including presentations, user guides, e-learning, video guides, FAQs, and best practices.
• Provide customer feedback to product and marketing teams to refine messaging and improve customer experience touchpoints.
• Conduct multi-day and extended in-person training trips to dealership locations while engaging professionally with dealership owners, managers, and staff.

Requirements

• 4+ years of relevant experience in Customer Experience, Operations, or Customer Success and 2+ years in the automotive technology industry.
• 2+ years creating and delivering professional training content is strongly preferred.
• Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and Zendesk.
• Strong verbal and written communication skills with excellent presentation abilities.
• Ability to manage multiple projects and priorities in a fast-paced, customer-centric environment.
• Ability to solve problems independently, take initiative, and work effectively amid ambiguity and change.
• Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders in person and virtually.
• Ability to own individual projects independently while sharing findings and learnings with the team and broader organization.
• Extensive travel capability of 2–4+ times per month, including 2–3 day trips and week-long trips, with flexibility to adjust logistics on short notice; preference for candidates near major airports in PST, MST, or CST.
• Valid driver's license and legal authorization to work in the United States without employer sponsorship.
• Ability to sit for extended periods, perform extensive computer work, and work from a home office with reliable attendance and punctuality.

Nice to have

• Experience with lead handling, CRM-type products, or similar customer-facing platforms in automotive or adjacent industries.
• hirify.global product knowledge; proven subject matter expertise or an exceptional track record may compensate for a lack of product knowledge.

Culture & Benefits

• Flexible, family-friendly environment supporting work-life balance.
• Collaborative, feedback-driven startup culture emphasizing initiative, learning, growth, ownership, and mutual success.
• Medical, dental, vision, disability, life/AD&D, and EAP benefits.
• 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, and paid parental leave.
• 401(k) with company match.
• Opportunity to work with AI technology addressing complex challenges in automotive retail.