Customer Education Manager - West Coast (Medical Robotics)

Location: Remote, United States; must reside on the U.S. West Coast. Candidates based in San Francisco are preferred. Occasional short-notice travel and evening or weekend work are required. Eligibility to work in the United States is required.

Salary: $105,000–$130,000 USD annually for the California pay range.

Company

hirify.global develops medical robotics and a next-generation robotic platform for the early diagnosis and treatment of patients across multiple indications.

What you will do

• Plan training, demonstrations, and account launches with the Area Vice President to support regional sales priorities and customer adoption.
• Deliver in-person and virtual training for physicians and procedure support teams, including practical exercises, skills assessments, and super-user training.
• Lead Galaxy System demonstrations and tailor approved product messaging to customer needs.
• Lead initial account training, support first-day cases, document remaining needs, and transition ongoing development to the field team.
• Review readiness records, assess customer skills, and approve independence after addressing certification gaps.
• Create training materials and digital learning resources, manage event logistics, maintain records, and use feedback and program results to improve education quality.

Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience.
• 5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, including 2+ years in clinical education, clinical specialist, training, or learning and development roles.
• Strong clinical and technical knowledge, with the ability to explain complex concepts, teach adult learners, solve problems, and manage projects.
• Ability to work independently, build cross-functional relationships, adapt to changing priorities, and follow through on commitments.
• Proficiency with Microsoft Office and Google Workspace.
• Must reside on the U.S. West Coast and be eligible to work in the United States. Ability to lift up to 30 pounds is required.

Nice to have

• Experience in bronchoscopy, navigational technologies, or medical robotics.
• Familiarity with simulation training, learning management systems, or educational content development tools.
• Proximity to a major airport.

Culture & Benefits

• Remote work with flexible work arrangements depending on the team and role.
• Health, dental, and vision insurance with HSA and FSA options.
• 401(k), stock purchase, equity, and bonus programs.
• Paid holidays, flexible time off, sick time, and parental leave.
• Learning and development support, including online training and book reimbursement.
• Mental health, life, disability, legal, and pet insurance benefits.