Product Trainer, Customer Education (SaaS)

Location: Remote in Canada; Vancouver, Canada

Annual base salary: 80,000.00–105,000.00 CAD, plus possible bonuses, eligible sales commissions, and benefits.

Company

hirify.global provides SaaS solutions for Sales Performance Management, revenue optimization, go-to-market strategy, and seller performance.

What you will do

• Deliver virtual instructor-led training, webinars, and customer learning experiences focused on hirify.global products and best practices.
• Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and curricula.
• Translate complex product concepts into practical, customer-focused learning experiences that support product adoption and business outcomes.
• Design and recommend learning programs, formats, and educational resources based on customer needs, product evolution, and learner feedback.
• Analyze participant feedback, learning effectiveness, and training metrics to improve program quality and customer outcomes.
• Mentor facilitators, develop training standards, and collaborate with Product, Support, Enablement, and Customer Success teams.

Requirements

• 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role.
• Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences.
• Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies.
• Ability to simplify technical concepts and translate them into practical, learner-friendly content and experiences.
• Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms.
• Knowledge of adult learning principles, instructional design concepts, and facilitation best practices.
• Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority.
• Strong communication, presentation, organizational, and stakeholder management skills.

Culture & Benefits

• Remote and hybrid options are available across most regions.
• Comprehensive medical, dental, and vision coverage tailored to local needs.
• PTO, public holidays, and dedicated volunteer days.
• Ignite learning days, tuition assistance, and professional development support.
• Retirement plans and compensation designed around market value.

Hiring process

• Candidate screening and assessment are assisted by artificial intelligence tools that complement human decision-making.
• The role is an existing vacancy.