Enablement Lead, Knowledge Work (AI)

Location: Sydney, Australia; hybrid work model with 3 days in the office per week. Relocation assistance is available to new employees.

Company

OpenAI is an AI research and deployment company developing and deploying general-purpose artificial intelligence with a focus on safety and broad human benefit.

What you will do

• Own enablement for OpenAI products, including ChatGPT Enterprise and Agents, supporting adoption across business and technical teams in enterprise organizations.
• Act as a subject matter expert for designated product areas, build deep product expertise, identify emerging customer use cases, and provide customer feedback to product stakeholders.
• Lead customer enablement across onboarding, expansion, optimization, and long-term adoption.
• Design and deliver onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for senior leaders, business users, and technical practitioners.
• Drive activation, sustained usage, and measurable business value through structured enablement programs, while partnering with Sales, Solution Architects, and Delivery Leads.
• Create reusable training assets, playbooks, and best practices; synthesize customer feedback into scalable approaches and program improvements.

Requirements

• 6+ years of experience in customer-facing, enablement, or instructional roles, engaging C-level, business, and technical audiences in complex enterprise environments.
• Exceptional presentation and communication skills, particularly when translating AI capabilities into clear, practical value for senior and executive audiences.
• Strong product fluency across ChatGPT, Agents, and the broader OpenAI ecosystem, with a practical understanding of AI applications in real-world workflows and enterprise use cases.
• Experience leading workshops and enablement programs, including designing learning journeys, facilitating live sessions, and answering questions in real time.
• Ability to identify patterns across customers and translate them into scalable approaches that improve adoption across the customer base.
• Ability to connect product capabilities to business outcomes such as productivity gains, operational efficiency, cost reduction, risk mitigation, or revenue impact.
• Ability to adapt quickly in live customer environments while maintaining clarity, ownership, and momentum.
• Commitment to helping others succeed, continuous learning, and deepening understanding of emerging AI capabilities.
• Personal commitment to the safe and responsible evolution of AI.

Culture & Benefits

• Hybrid work arrangement with 3 days per week in the Sydney office.
• Relocation assistance is available to new employees.
• Commitment to equal opportunity, reasonable accommodations, and the safe and responsible development of AI.