Manager Endpoint Administrator (Endpoint Management)

Location: Remote US

Annual full-time base salary: $110,000–$130,000

Company

hirify.global operates in the real estate industry and provides technology and related services for internal and external users.

What you will do

• Oversee endpoint management operations, including requests, incidents, problems, provisioning, imaging, policies, software packaging, patching, OS updates, software deployments, and group policy changes.
• Evaluate endpoint hardware standards, including global laptops, negotiate bulk purchases, and manage vendor relationships.
• Coordinate with user groups, department managers, operations, service desk teams, and upper management to resolve business and information services issues.
• Plan and execute technical projects, including budgets, implementation monitoring, vendor coordination, and global deployments.
• Define, monitor, and report endpoint KPIs, trends, patching status, and lifecycle management results.
• Improve endpoint-related service and business-level agreements, documentation, SOPs, FAQs, outage communications, and root-cause remediation.

Requirements

• Associate degree in a technical field or an equivalent combination of education and experience.
• At least 6 years of industry or relevant experience, including typically 1 or more years at Senior Associate level or equivalent.
• 6 years of experience in Endpoint Management or a related field.
• Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end-user-facing network configurations.
• Extensive experience with VDI, Active Directory, O365, Windows OS, and file shares; familiarity with Windows Server OS 2012 and later.
• Proficiency in basic networking and security fundamentals.
• Exceptional written, oral, interpersonal, customer service, documentation, rapport-building, listening, and questioning skills.
• Ability to work independently with minimal supervision and as part of a team, research a wide range of computing issues, absorb information quickly, present ideas in user-friendly, business-friendly, and technical language, and prioritize tasks in a high-pressure environment.
• Ability to physically handle and set up technology equipment, including lifting up to 50 pounds.

Nice to have

• CompTIA Network+ and A+ certifications.
• Microsoft certifications.

Culture & Benefits

• Remote US work arrangement.
• PTO and paid holidays.
• Medical, dental, vision, life, and disability insurance.
• 401(k) participation for full-time employees.
• Opportunities for continuous improvement of technical and management skills.