SAP S/4 HANA Service Management Systems Analyst

Location: Hybrid in Charlotte, North Carolina, United States

Company

hirify.global is a Fortune 500 global water technology company with 23,000 employees operating in more than 150 countries, developing sustainable solutions for water, electric, and gas utilities, industrial sectors, residential areas, and commercial buildings.

What you will do

• Lead business process workshops and translate stakeholder requirements into scalable SAP solutions.
• Design, configure, implement, and optimize SAP S/4HANA Service Management solutions covering Service & Repair Orders, Service Contracts, Service-to-Cash, Warranty Management, Warranty Claims, and Loaner/Rental Asset processes.
• Configure and support SAP Plant Maintenance, Technical Objects, Installed Base, and Asset Management capabilities.
• Drive cross-functional integration across OTC/SD, Project Systems, Finance/R2R/FI-CO, Production Planning, MM, and Supply Chain processes.
• Lead integrations between SAP and Microsoft Dynamics CRM Field Service or similar enterprise platforms.
• Coordinate solution delivery, enhancements, testing, deployment, continuous improvement, and alignment between business, functional, and technical stakeholders.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and experience.
• At least 10 years of hands-on SAP experience as a Subject Matter Expert supporting SAP Service Management, Customer Service, Asset Management, and Plant Maintenance solutions.
• Extensive experience delivering SAP S/4HANA implementations, migrations, or transformation programs.
• Deep knowledge of Service-to-Cash, Service & Repair Orders, Service Contracts, Warranty Management, Warranty Claims, and Loaner/Rental Asset processes.
• Experience designing and supporting integrations between SAP and Microsoft Dynamics CRM or similar Field Service Management platforms.
• Strong knowledge of cross-functional SAP integrations involving OTC/SD, Project Systems, Finance/R2R/FI-CO, Production Planning, and Supply Chain processes.
• Proven ability to lead requirements gathering, solution design, configuration, testing, and deployment.
• Strong project management, analytical, problem-solving, stakeholder management, verbal communication, and written communication skills.
• Ability to translate technical concepts into business value, communicate with technical and non-technical stakeholders, build partnerships across business and IT, influence decisions, demonstrate ownership and accountability, and balance strategic thinking with hands-on execution.

Nice to have

• SAP S/4HANA Service and/or Asset Management certification.
• Experience with SAP Activate methodology and Agile delivery frameworks.
• Experience in industrial manufacturing, heavy equipment, machinery, utilities, or high-tech industries.
• Experience with Microsoft Dynamics Field Service and broader field service ecosystems.
• Experience mentoring team members and contributing to enterprise solution architecture initiatives.
• Interest and capability in progressing toward a Solution Architect career path.

Culture & Benefits

• Work in a global water technology organization focused on sustainable impact, water conservation, reuse, and operational innovation.
• Inclusive workplace with a focus on belonging, employee well-being, and Employee Resource Groups.
• Paid Volunteer Program through hirify.global Watermark.
• Equal Employment Opportunity and Affirmative Action workplace with reasonable accommodations available.