Senior Technical Support Specialist (Apple, IAM)

Location: Munich, Germany; hybrid with 3 days per week in the office.

Company

hirify.global provides composable commerce technology, including AI-driven solutions and services that connect digital and physical commerce experiences.

What you will do

• Provide senior-tier ITSM and technical support for employees in Munich and globally, escalating complex technical issues and suspected security concerns.
• Manage employee onboarding and offboarding, Apple laptops running macOS, and iOS mobile devices using tools such as Jamf.
• Manage endpoint security and vulnerability solutions including CrowdStrike Falcon EDR and Zscaler; lead incident response, containment, and root cause analysis.
• Oversee IAM operations with solutions such as Okta, including access requests, cloud integrations, remediation, and least-privilege auditing.
• Support and optimize office LAN and Wi-Fi infrastructure using UniFi devices, with focus on stability, performance, and capacity planning.
• Architect disaster-recovery processes for core IAM systems, design compliance reporting, mentor peers, and lead cross-functional technical initiatives.

Requirements

• Fully fluent German and English, written and spoken.
• Advanced knowledge of supporting and managing Apple environments, including macOS and iOS, and cloud-native or SaaS services.
• Direct experience with endpoint security platforms such as Zscaler and CrowdStrike Falcon EDR, and IAM solutions such as Okta.
• Proven ability to configure and manage office Wi-Fi and LAN infrastructure.
• Experience leading operational initiatives and change management, representing IT in cross-departmental discussions, and explaining technical concepts to non-technical stakeholders.
• Ability to manage multiple initiatives and reprioritize in a high-velocity environment without compromising service quality.
• A collaborative mindset that supports belonging, feedback, teamwork, and active participation in company culture.
• Curiosity about using AI tools to work more effectively and willingness to learn and apply them.

Nice to have

• Okta and/or Jamf administration.
• Atlassian Cloud, Confluence, and Jira.
• IT Asset Management and inventory management.
• IT and/or security certifications.
• Bug bounty program experience.
• Security CTFs, threat hunting, or SOC experience.

Culture & Benefits

• Comprehensive health benefits for employees and dependents, including personalized mental health support through OpenUp.
• Annual learning budget, self-paced learning platforms, language training, personalized coaching, mentorship, and leadership programs.
• Additional fully paid parental leave through Family Leave Plus.
• Equity participation program.
• Inclusive, diverse, and fair hiring and workplace practices.