Working Student (f/m/d) - IT Support & Collaboration Tooling (AI)

Location: Regensburg, Germany; on-site support at the office. Working hours: 20 hours per week during term time, with the possibility of increased hours during semester breaks.

Company

hirify.global provides cloud infrastructure, cloud services, hosting and digitalization solutions to small and medium-sized businesses and enterprises across Europe and North America.

What you will do

• Provide first- and second-level IT support for hardware, software, accounts and access rights, including laptops, workstations and user accounts.
• Act as the first point of contact via tickets, chat and in-person support at the office.
• Log enquiries, analyse technical issues, resolve them where possible and escalate them in a structured way.
• Connect business departments with IT by translating requirements into technical solutions and explaining technical topics clearly.
• Use Jira Service Management and Confluence, document solutions and gain practical experience in modern IT service management.
• Explore cloud infrastructure, AI-supported workflows and asset management.

Requirements

• Be enrolled for at least twelve months in a technical degree programme, such as Computer Science, at a university or university of applied sciences; proof of enrolment is required.
• Demonstrate strong self-organisation, independent prioritisation and good judgement about when to ask for clarification.
• Enjoy interacting with people, provide helpful support and remain friendly in hectic situations.
• Explain technical topics simply and understandably and understand users’ needs.
• Have an interest in AI and motivation to use AI tools in day-to-day work.
• Have good written and spoken German and a solid command of written and spoken English.
• Work in a structured and dynamic way with attention to detail while handling multiple tasks.

Nice to have

• Experience with Jira, Confluence or other Atlassian tools.

Culture & Benefits

• Flexible trust-based working hours.
• Modern office space with very good transport connections.
• Subsidized canteen and free drinks at some locations.
• Employee discounts, events, workshops and health activities.
• Training and development opportunities.