Support Agent (Korean/English)

Location: Remote, must be based in Metro Manila, Philippines. 100% work from home with rotating Monday–Sunday shifts, including scheduled night shifts and possible public-holiday work.

Company

hirify.global operates a rewarded user engagement and acquisition platform for mobile gaming, helping players discover and engage with games while supporting gaming studios.

What you will do

• Handle player inquiries in Korean and English through helpdesk tools.
• Resolve account-related, technical, and app-specific questions so players can continue using gaming offers.
• Investigate technical issues and manage complex support workflows while meeting response-time goals.
• Collaborate with remote support agents in the Philippines and the Germany-based internal customer support team.
• Identify recurring bugs and user pain points and share feedback to improve the product.

Requirements

• Previous customer support experience or a professional background demonstrating strong interpersonal skills and situational awareness.
• Native or near-native Korean proficiency in written and spoken communication.
• Advanced written and spoken English proficiency.
• Ability to handle support tickets in both Korean and English.
• Genuine interest in technical support environments and the mobile gaming industry.
• Proactive, solution-oriented approach and ability to manage tasks independently.

Nice to have

• Experience in mobile gaming and player support.
• TOPIK level 5 or higher for non-native Korean speakers.
• Familiarity with helpdesk software such as Zendesk.
• Experience in community management and/or app store review management.
• Experience writing support content, including macros and Help Center articles.

Culture & Benefits

• Full-time permanent employment at a fast-growing, performance-focused company.
• 40-hour work week with rotating shifts supporting 24/7 coverage; overtime may be required based on business needs.
• Necessary work hardware is provided.
• 15 days of paid time off, increasing by one day each year up to 20 days.
• Collaborative environment with distributed teams and a strong focus on ownership, growth, performance, and impact.