Senior Customer Engineer (AI)

Location: Hybrid; available location: Northeast. New York City-based hires are eligible for an estimated annual salary of $204,000–$321,000. The role may require travel of up to 20–50%, and offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.

Salary: $204,000–$321,000 annual base salary for New York City-based hires, plus variable compensation tied to commercial targets.

Company

hirify.global operates a large global network that protects and accelerates Internet applications for customers ranging from individual bloggers and SMBs to Fortune 500 companies.

What you will do

• Lead technical discovery, validation, proof-of-concept planning, presentations, demonstrations, and architectural design with Account Executives.
• Map customer infrastructure and requirements across DNS, CDN, Zero Trust, Network Security, and Workers to hirify.global architectures and deployment strategies.
• Oversee technical onboarding and implementation, design migration blueprints, advise customer engineering teams, and reduce integration and deployment risk.
• Own customer technical health, adoption, retention, expansion strategy, and technical QBRs tied to measurable business value.
• Act as a trusted technical advisor across the customer lifecycle, including architecture, AI control layers, security posture, renewal, and expansion.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation; create technical enablement resources and guides.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to whiteboard, design, and clearly explain complex enterprise network and security architectures.
• Excellent communication, presentation, consultative advisory, and stakeholder management skills for both engineers and C-level executives.
• Experience in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Depth in at least four technical areas: Internet fundamentals including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS; Internet security including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE; Internet performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3; AI proficiency including prompt engineering, AI-assisted scripting, log analysis, LLM use, and workflow automation; coding or scripting with Python, JavaScript, Bash, Lua, Go, or similar; or developer platforms including RESTful/GraphQL APIs, SDKs, webhooks, cloud-native tooling, Terraform or Pulumi, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating and delivering technical enablement through workshops, code samples, documentation, or developer onboarding.
• Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, and SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems environments, or startups.

Culture & Benefits

• Hybrid work with possible customer, conference, industry-event, and in-person team travel.
• Employee benefits include medical, dental, vision, flexible spending, commuter spending, fertility and family-forming support, mental health support, and global travel medical insurance.
• Financial benefits include disability, life and accident insurance, a 401(k) retirement savings plan, and employee stock participation.
• Flexible paid time off covers vacation and sick leave, with parental, pregnancy health, medical, and bereavement leave programs.
• Eligibility to participate in hirify.global’s equity plan.

Hiring process

• Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.
• Offers may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.