Customer Portal Product Owner and Data Governance Lead (m/w/d) (80-100%)

Location: Basel, Switzerland

Company

hirify.global manufactures medicines across more than 30 sites on five continents and delivers life sciences solutions through globally connected teams.

What you will do

• Lead the Customer Portal and Experience workstream from strategy through execution, including the product vision, roadmap, milestones, scope, budget, resources, risks, dependencies, and delivery outcomes.
• Define customer personas, end-to-end journeys, design principles, value propositions, success measures, and adoption plans across the customer lifecycle.
• Own requirements for information architecture, document and data exchange, collaboration workflows, dashboards, notifications, support services, APIs, and enterprise-system integrations.
• Prioritize use cases, define the MVP and pilot approach, and establish a phased delivery roadmap balancing customer value, feasibility, risk, and reuse.
• Coordinate portal initiatives and align Commercial, Project Management, Operations, Quality, IT, Data, Enterprise Architecture, Security, Legal, Digital Marketing, platform stakeholders, and external delivery partners.
• Embed customer isolation, role-based access, auditability, data integrity, privacy, cybersecurity, IP protection, and applicable GxP requirements; establish governance, support, service levels, release management, data stewardship, and operational handover.

Requirements

• Bachelor’s or Master’s degree in Business, Digital Product Management, Information Systems, Engineering, Life Sciences, Customer Experience, or a related discipline.
• Experience with digital product leadership, including product vision, strategy, discovery, prioritization, roadmaps, MVP definition, release planning, and lifecycle ownership.
• Ability to define comprehensive user, business, functional, and technical requirements and translate customer journeys and business processes into specifications and acceptance criteria.
• Knowledge of customer research, personas, journey mapping, service design, information architecture, and experience measurement.
• Understanding of identity and access management, APIs, workflow platforms, document and data exchange, integration patterns, and enterprise architecture.
• Ability to translate governed data products, semantics, lineage, access controls, and lifecycle requirements into customer-facing capabilities.
• Practical understanding of quality, GxP, data integrity, privacy, cybersecurity, IP, and auditability in digital product delivery.
• Ability to connect portal capabilities to customer value, operational efficiency, differentiation, adoption, and investment decisions.
• Strong stakeholder alignment, influence, governance, financial management, risk management, dependency management, sourcing, vendor management, and delivery oversight skills.
• Fluent English.

Culture & Benefits

• Agile career opportunities and a dynamic work culture.
• Inclusive and ethical workplace committed to diversity and collaboration.
• Compensation programs recognizing high performance and a competitive salary.
• Lifestyle, family, and leisure benefits.
• Relocation support for eligible candidates.