Security Operations Manager (AI)

Location: Hybrid in New York City, Seattle, or Washington, DC; domestic and international travel is required as needed for events and security programs.

Salary: $203K–$237K base pay annually, plus equity, performance-related bonuses for eligible employees, and benefits.

Company

OpenAI is an AI research and deployment company developing and deploying general-purpose artificial intelligence with a focus on ensuring that AI benefits all of humanity.

What you will do

• Own physical security operating plans and program outcomes across assigned sites, including guard coverage, staffing, training, access control, visitor management, post orders, and emergency readiness.
• Manage contracted security providers, including schedules, service quality, invoices, performance reviews, corrective actions, and delegated budget and contract authority.
• Assess changing risks, coordinate incident response with GSOC and relevant partners, escalate material risks, maintain accurate reporting, and complete corrective actions.
• Coordinate secure operations for internal, external, and offsite events, including domestic and international travel, and support executive travel logistics when needed.
• Partner with Real Estate & Workplace, Legal, HR, Communications, IT, law enforcement, emergency services, and other external agencies on security planning and incident response.
• Maintain SOPs, post orders, training materials, and escalation procedures; use assessments, drills, incident reviews, and operational measures to improve security programs.

Requirements

• 10+ years of experience in law enforcement, corporate security, protective services, or comparable operational security roles, with a strong understanding of physical security in corporate environments.
• Experience owning end-to-end physical security programs across multiple sites, including vendor delivery, staffing, training, incident readiness, and continuous improvement.
• Working knowledge of access control, surveillance, visitor management, and intrusion detection systems; ability to translate operational risks and business needs into technical requirements and support testing, commissioning, and operational transition.
• Ability to create, revise, and execute SOPs and training programs for security personnel and broader teams.
• Experience managing contracted security providers, including coverage and staffing plans, training, service quality, performance reviews, invoice review, and corrective actions.
• Strong internal and external relationship-building skills, with the ability to build trust and collaborate across teams and agencies.
• Ability to lead calmly under pressure, manage multiple priorities, communicate clearly, resolve ambiguity, and operate effectively in dynamic situations.
• Experience coordinating risk-appropriate security plans for events and executive activity, including staffing, access, communications, contingency measures, and collaboration with Crisis Management, Events, GSOC, and Executive Protection.
• High integrity, discretion, a people-first mindset, adaptability, resilience, and willingness to travel as required.

Nice to have

• Law enforcement experience is preferred.

Culture & Benefits

• Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
• 401(k) retirement plan with employer match, paid parental, medical, caregiver, sick, and safe leave, and paid company holidays.
• Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.
• Mental health and wellness support, employer-paid basic life and disability coverage, and an annual learning and development stipend.
• Daily office meals, eligible meal delivery credits, commuter benefits, relocation support for eligible employees, and additional taxable fringe benefits.

Hiring process

• Background checks are administered in accordance with applicable law.
• Additional benefits and process details are provided during the hiring process.