Exception Handler (Logistics)

Location: Madrid Province, Madrid, Spain; onsite role with varying shifts that may include evenings, weekends, or holidays.

Company

JD Logistics, part of hirify.global, provides technology-driven supply chain and logistics solutions across warehousing, transportation, delivery, cold chain, and cross-border operations.

What you will do

• Monitor real-time dashboards and reports to identify exceptions in order fulfillment, shipping, and delivery.
• Investigate root causes including data discrepancies, system errors, logistical delays, and customer issues.
• Collaborate with logistics, warehouse operations, customer service, and IT teams to implement solutions.
• Develop immediate recovery plans for critical exceptions and minimize disruption to service levels.
• Document exception details, resolution steps, and operational impact.
• Analyze recurring patterns and contribute to preventative measures and system enhancements.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 1–3 years of experience in operations support, logistics, or supply chain, preferably focused on exception handling.
• Strong analytical and problem-solving skills, including the ability to make decisions under pressure.
• Excellent written and verbal communication skills and the ability to explain complex issues clearly.
• Proficiency with enterprise resource planning systems and logistics management software.
• Advanced Microsoft Excel knowledge for data analysis and reporting.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• High attention to detail and accuracy.
• Flexibility to work varying shifts, including evenings, weekends, or holidays, according to operational needs.

Culture & Benefits

• Work in a technology-driven logistics environment focused on automation, smart fulfillment, and data intelligence.
• Collaborative, ownership-oriented, and people-first working culture.
• Competitive salary and opportunities to develop skills through meaningful operational challenges.
• Inclusive and equal-opportunity workplace.