Technical Services Engineer, FlashBlade

Location: Onsite in Dun Laoghaire, Dublin, Ireland. Monday–Friday, 7:00–16:00 shift, with weekend, holiday, and on-call duties as required.

Company

hirify.global is a data platform company supporting enterprise customers through 24x7 technical support centers across North America, Asia, and Europe.

What you will do

• Resolve customer support cases across all severity levels for the FlashBlade product.
• Troubleshoot hardware, software, networking, performance, replication, space, and environmental issues.
• Own customer issues in the ticket tracking system and manage multiple cases or projects simultaneously.
• Lead customer-facing communications, including large calls and hot escalations.
• Document technical knowledge in internal and customer-facing FAQ and knowledge-base articles.
• Mentor junior support engineers through training and coaching, and coordinate escalations with engineering groups.

Requirements

• At least 3 years of experience in enterprise-level technical support.
• Ability to work onsite in Dun Laoghaire, Dublin, on the required Monday–Friday 7:00–16:00 shift.
• Strong troubleshooting experience in complex, multi-platform, multi-vendor environments.
• Experience supporting both hardware and software products, resolving customer problems, and handling escalations.
• Working knowledge of Linux, Windows, VMware, LANs, WANs, and storage area networks.
• Bachelor’s degree in Computer Science or a related technical field, or equivalent relevant experience, along with strong communication and organizational skills.

Culture & Benefits

• Values include persistence, creativity, teamwork, ownership, and customer focus.
• Flexible time off, wellness resources, and company-sponsored team events.
• Opportunities for professional growth, learning, and contribution to technical support operations.
• Inclusive workplace with employee resource groups and accessibility accommodations throughout the hiring process.