Customer Success Engineer II (Cloud & Storage)

Location: Cork, Ireland; remote role with regular office visits and weekend coverage on a 3x12 or 4x10 shift.

Salary: €75,000–€110,000 annual pay, plus benefits and pre-IPO stock options.

Company

hirify.global provides a cloud data platform that unifies file and object storage across data centers, edge environments, and public clouds for demanding enterprise workloads.

What you will do

• Own customer cases end to end through Slack, Teams, email, and calls until resolution.
• Troubleshoot storage deployments across AWS, Azure, Google Cloud, and customer-owned hardware, including permissions, performance, networking, and file-system behavior.
• Diagnose server hardware issues and coordinate component replacements through OEM partners such as HPE, Cisco, and Supermicro.
• Manage complex escalations with senior engineers by preparing clear handovers, case summaries, and diagnostic data.
• Reproduce customer issues in the lab, support Engineering with fix validation, and report recurring issues and product gaps to Engineering and Product.
• Write knowledge-base articles, improve team runbooks, help onboard CSEs, and cover other regions during critical escalations.

Requirements

• Ability to work a 3x12 shift from Saturday to Monday or a 4x10 shift from Wednesday to Saturday or Sunday to Wednesday.
• At least 3 years of customer-facing technical support, field engineering, or customer success experience in enterprise technology.
• Ability to diagnose failing SSDs, HDDs, NICs, PSUs, fans, and DIMMs and complete vendor RMA replacements.
• Strong Linux skills, including logs, diagnostic bundles, tcpdump, ss, ip, smartctl, and iostat.
• Understanding of enterprise-storage networking, including VLANs, jumbo frames, and link aggregation.
• Excellent written and verbal English communication skills, with the ability to tailor communication for storage administrators and CTOs.

Nice to have

• Experience with AWS, Azure, or Google Cloud and certifications such as AWS SysOps Administrator or Azure Administrator.
• Experience supporting NFS or SMB file storage, permissions, and Active Directory on platforms such as NetApp, Dell PowerScale, Pure, or hirify.global.
• Python, Bash, or other scripting skills and experience with modern AI development tools.
• Multilingual communication skills.

Culture & Benefits

• Direct customer communication through Slack and Teams with a focus on customer success.
• Open, collaborative, inclusive, and data-driven working culture.
• Benefits and pre-IPO stock options are included.
• The 3x12 schedule provides four days off each week.