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1 день назад

IT Support / HelpDesk Tier 1 / 2

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior/middle
Английский
c1
Страна
Israel
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
IT Support / HelpDesk Tier 1 / 2 (Windows/macOS/Linux): Providing first- and second-level technical support for end users, devices, access requests, meeting rooms, and local office infrastructure with an accent on ITSM processes, device lifecycle management, and customer service. Focus on troubleshooting across multiple operating systems, supporting AI-enabled automation, maintaining secure access, and improving support workflows.

Location: Hybrid, Tel Aviv, Israel

Company

Developing and publishing free-to-play digital games for mobile and web platforms.

What you will do

  • Provide first- and second-level remote and on-site IT support for end users across hardware, software, access, and permission issues.
  • Support Windows, Ubuntu/Linux, and macOS computers, printers, mobile devices, peripherals, meeting rooms, audio/visual equipment, and collaboration technologies.
  • Install, configure, maintain, image, patch, and deploy software to end-user devices.
  • Support local office infrastructure in cooperation with System and Network Administrators.
  • Manage the IT asset database, hardware inventory, device lifecycle, onboarding, technical procedures, knowledge articles, and FAQs.
  • Follow ITSM processes and independently handle project work, stakeholder reporting, and responsible use of approved AI and automation tools.

Requirements

  • Experience in first- and second-level end-user IT support.
  • Hands-on experience with Windows, macOS, and Linux.
  • Good working knowledge of ITSM processes and ticketing systems.
  • Strong problem-solving, communication, and customer-service skills.
  • Fluent English and Hebrew.

Nice to have

  • Experience with device management and imaging tools.
  • Familiarity with scripting or automation.
  • Experience with AI-enabled tools.
  • ITIL v4 or v5 Foundation qualification.

Culture & Benefits

  • Hybrid work arrangement.
  • Service-oriented role supporting employees across the organization.
  • Use of modern AI-enabled tools to improve troubleshooting, documentation, and productivity while protecting company data.

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