Customer Support Executive (EV Charging)

TL;DR

Customer Support Executive (EV Charging): Delivering exceptional customer service and technical troubleshooting for EV charging solutions with an accent on customer satisfaction and technical issue resolution. Focus on collaborating with engineering teams and educating customers on product usage.

Location: Hybrid (London, United Kingdom)

Company

hirify.global is a leading company in the electric vehicle charging industry, focused on innovative solutions and exceptional customer service.

What you will do

• Deliver exceptional customer service via phone, email, and live chat.
• Conduct remote troubleshooting for technical issues related to EV charging stations.
• Keep detailed records of customer interactions and technical issues.
• Stay current with hirify.global’s products and industry trends.
• Collaborate with engineering and product teams to resolve recurring issues.
• Educate customers on proper use and maintenance of products.

Requirements

• Minimum of 1 year of experience in a customer support role, preferably in the EV charging industry.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a remote team environment.
• Flexibility to adapt to changing priorities.