Customer Support Executive (EV Charging)

Location: London, United Kingdom; hybrid work with the flexibility to work from home while supporting customers globally.

Company

hirify.global develops electric vehicle charging solutions combining software, customer-focused services, and British-designed hardware.

What you will do

• Provide customer support by phone, email, and live chat for hirify.global products.
• Diagnose and resolve Level 1 and Level 2 hardware, software, and connectivity issues remotely.
• Escalate complex cases and follow them through to resolution.
• Record customer interactions, technical issues, and resolutions accurately in the support database.
• Educate customers on product use and maintenance, providing clear instructions to prevent future issues.
• Collaborate with engineering and product teams on recurring issues and continuous improvement.

Requirements

• At least one year of experience in customer support, preferably in EV charging or a related industry.
• Experience diagnosing and resolving technical issues efficiently.
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
• Strong analytical, problem-solving, and multitasking abilities with close attention to detail.
• Ability to work independently and collaboratively in a remote team environment while handling changing priorities.

Culture & Benefits

• Hybrid work with home-working flexibility.
• Professional development and career advancement opportunities in a fast-growing company.
• Inclusive, diverse environment focused on collaboration and innovation.
• Salary and benefits package with performance bonuses.