Global Software Support Engineer I (Semiconductor)

Location: Austin, Texas, United States; on-site role with 20% travel and relocation eligibility.

Salary: $70,000–$95,500 per year.

Company

hirify.global develops and services materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Understand and resolve low-complexity equipment software application and system issues with some supervision.
• Provide customer software support through the software ticketing system.
• Assist with analyzing software issues reported on customer tools by field engineers.
• Build product knowledge through company training and required certifications.
• Learn equipment software documentation, key customer features, and installation and upgrade instructions for software releases.
• Participate in after-action reviews, identify root causes, and document work according to BKM practices.

Requirements

• Conceptual knowledge of theories, practices, and procedures within a relevant discipline.
• General business knowledge gained through education or past experience.
• Beginner-level understanding of business-unit products, system software, software troubleshooting tools, BKM practices, and relevant infrastructure.
• Ability to use existing procedures to solve standard problems, analyze information, and make judgments.
• Ability to manage multiple priorities, self-manage, and focus on the most important work.
• Excellent written and verbal communication skills.
• Teamwork and commitment to quality work.
• Ability to be detailed-oriented, curious, and willing to understand problems thoroughly.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Health and wellbeing programs and support for personal and professional growth.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs, as applicable.
• Regular full-time employment with travel required approximately 20% of the time.