Help Desk Specialist II (SAP)

Location: Onsite in Washington, District of Columbia, United States; 10–25% travel required; U.S. citizenship required.

Salary: likely hourly rate of $78,540–$106,260; compensation may vary based on experience, geographic location, and contractual requirements.

Company

hirify.global delivers technology solutions and mission services to U.S. government, defense, and intelligence agencies, including AI, cloud, cybersecurity, and software development capabilities.

What you will do

• Provide end-user technical support by responding to calls, emails, and personnel requests, researching issues, and documenting and tracking resolutions.
• Install, configure, support, upgrade, and repair commercial software, PCs, laptops, Windows desktop applications, monitors, and related systems.
• Install and configure network infrastructure and peripherals, including printers, scanners, and other hardware.
• Update the solutions database with applicable resolutions and monitor support activities for timely issue resolution.
• Set up new users in IDAM and multiple-level security LDAP profiles.
• Enforce IT policies and procedures while supporting network and desktop environments.

Requirements

• 5+ years of experience in information technology or a related field.
• SAP experience is required.
• Bachelor’s degree in Computer Science or Information Technology; alternatively, an Associate’s degree in a related area plus 2 years of experience, or equivalent experience is preferred.
• IAT Level 2 certification must be obtained within 6 months of hire, such as Security+ CE or CCNA-Security.
• TS/SCI security clearance with willingness to submit to a CI polygraph.
• Eligibility for access to SAP Information.
• U.S. citizenship is required.

Culture & Benefits

• 401(k) plan with company match.
• Comprehensive health and wellness packages.
• Paid education and professional certification opportunities.
• Professional growth and internal mobility support.
• Paid vacation and holidays.
• Identity verification for hiring includes camera use during virtual interviews and biometric data processing.