Enterprise Customer Success Manager (Real Estate)

Location: Remote within the United States; U.S. employees may live in any of the 50 states, with limited exceptions.

Salary: $98,000–$156,600 annual base pay in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia; equity awards may also be available.

Company

hirify.global provides real estate technology and advertising solutions that support buying, selling, financing, renting, and real estate professionals.

What you will do

• Serve as the day-to-day relationship lead for large and complex hirify.global Showcase brokerage accounts.
• Host monthly business reviews, understand customer goals, provide Showcase media and marketing expertise, and advise on best practices.
• Lead customer onboarding and implementation, address challenges, and drive product adoption through training and stakeholder engagement.
• Use Tableau reporting, listing performance dashboards, and agent rosters to identify opportunities and support accountability targets.
• Collaborate with Sales on renewal strategy and expansion opportunities while improving retention and customer health.

Requirements

• Four-year degree or equivalent experience.
• At least 5 years of experience in a client-facing role such as customer success, sales, business solutions, or support.
• Strong communication and interpersonal skills.
• Demonstrated organizational and time-management skills.
• Flexibility to adjust scheduling to meet customer needs with short turnaround times.
• Ability to manage project completion under tight deadlines and work effectively on project teams.

Nice to have

• Knowledge of the real estate industry.

Culture & Benefits

• Remote work without a permanent corporate office workplace, from an identified physical location within the United States.
• Competitive base salary with potential equity awards based on experience, performance, and location.
• Distributed work model through Cloud HQ, with flexibility to work from a productive location.
• Inclusive environment focused on innovation, customer support, professional growth, and equal employment opportunity.