Sr. Technical Support Specialist - Virtual Fax Support

Location: Makati City, National Capital Region (NCR), Philippines

Company

hirify.global is a global information management company providing enterprise software and digital transformation solutions.

What you will do

• Act as the main technical escalation point for customers and internal stakeholders using hirify.global Fax (RightFax), RightFax Express, Alchemy, Workflow, RightFax Connect, and RightFax Managed Services.
• Provide advanced troubleshooting guidance and resolve high-priority customer escalations, coordinating with Engineering when required.
• Perform hands-on diagnostics on customer servers, including system-level troubleshooting and recovery from outages.
• Test product issues across different environments and support integrations with email, desktop, document management, CRM, ERP, ECM, and EMR systems.
• Mentor support team members, share technical expertise, and develop workshops and training materials.
• Participate in after-hours on-call rotations and maintain communication with Engineering and other internal teams.

Requirements

• University or college degree in a technology-related field, or equivalent work experience.
• High proficiency in information technology and service delivery.
• Technical mastery of hirify.global Fax (RightFax).
• In-depth knowledge of Windows Server environments.
• Hands-on experience with Microsoft SQL Server and IIS configuration.
• Strong diagnostic and problem-solving abilities, including the ability to interpret and apply technical documentation.
• Working knowledge of Ethernet and IP networking.
• Proven ability to build strong relationships across technical and non-technical teams and experience serving as a technical advisor or subject matter expert.
• High patience, composure, and professionalism in customer-facing scenarios.

Culture & Benefits

• Collaborative and dynamic work environment focused on innovation, creativity, and collaboration.
• Opportunity to support organizations in healthcare, higher education, government, and banking.
• Exposure to complex enterprise fax, cloud, server, telephony, and system-integration environments.
• After-hours on-call rotation provides continuous customer support coverage.