Solutions Strategy & Operations Manager

Location: San Francisco, New York, or Austin, United States

Company

Cursor AI is building a coding tool for professional programmers through research, design, and engineering.

What you will do

• Establish key metrics and compensation models, evaluate business performance, and guide targeted action plans.
• Build and optimize headcount, capacity, segmentation, and coverage models to support investment decisions and revenue growth.
• Develop health signals, customer maturity models, and playbooks that drive usage and growth.
• Build and operationalize KPI dashboards and an end-to-end operating cadence for leadership decision-making.
• Advise leadership while building systems, models, and processes hands-on from the ground up.
• Partner with RevOps, Go to Market, Finance, and other stakeholders while incorporating local nuances into global plans.

Requirements

• Experience in Sales or Customer Strategy and Operations.
• Experience with pre-sales, such as sales engineering, direct sales, and technical services teams.
• Builder mindset with the ability to work between launching and iterating quickly and conducting deep analysis.
• Strong analytical and modeling skills.
• Strong operations mindset, including capacity modeling, staffing, planning, and process development.
• Excellent stakeholder management skills across levels and audiences.
• Strong project management skills, including clearly defining required work and keeping stakeholders informed and engaged.

Nice to have

• Background in consulting, finance, or data science.
• Customer-facing experience.
• Experience in Business Operations, Sales, or Services strategy and operations.
• Experience with company strategy topics such as localization and pricing.
• Experience with consumption-based pricing.
• Experience with customer frameworks such as health scores and maturity models, with openness to evolving them for business needs.

Culture & Benefits

• Flat organization with a small, talent-dense team.
• Work culture values truth-seeking, passion, creativity, spirited debate, and experimentation.
• Global mindset with attention to regional nuances and local input.