Sr. Manager, Service Engineering (Medtech)

Location: Plymouth, MN, US; hybrid work spanning office, laboratory, and customer-site environments. Travel up to 20%, including domestic and occasional international travel; schedule flexibility across time zones is required.

Salary: $155,000–$185,000 annually.

Company

hirify.global is a commercial-stage medtech company developing the Edison® System, a non-invasive sonic beam therapy based on histotripsy, with current liver tumor applications and a pipeline spanning kidney, pancreas, prostate, neuro, and women’s health.

What you will do

• Represent service engineering on R&D core teams and define serviceability requirements, including modularity, field-replaceable units, tool access, diagnostics, error codes, and system logs.
• Evaluate service concepts and establish launch readiness across repairability, technician skills, service location, tooling, training, spare parts, documentation, and diagnostics.
• Improve fielded products through failure-trend analysis, service case data, returned-unit findings, root cause investigations, corrective and preventive actions, and engineering change orders.
• Own service manuals, installation and preventive-maintenance procedures, troubleshooting guides, replacement instructions, calibration procedures, and service bulletins under the quality management system.
• Plan and execute hardware upgrades, software and firmware updates, retrofits, and field actions across the installed base, including configuration control, kits, spare parts, downtime estimates, and verification protocols.
• Resolve senior technical escalations using system logs, error codes, drawings, and returned hardware, while advising Quality, Regulatory, Training, commercial, clinical, and Service Operations functions.

Requirements

• Bachelor’s degree in Mechanical, Electrical, Biomedical, or Systems Engineering, or a related technical discipline, or an equivalent combination of education and directly related experience.
• 8+ years of experience in service engineering, sustaining engineering, product support, or field service engineering supporting complex electromechanical or capital equipment.
• 5+ years defining serviceability or service requirements for products from development through launch, including both sustaining engineering and new product introduction.
• Experience authoring technical service documentation under document control and planning and executing field upgrades, updates, or field corrective actions across an installed base.
• Strong troubleshooting across mechanical, electrical, and software domains, including interpretation of mechanical drawings and GD&T, electrical schematics, and wiring diagrams.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical and mixed audiences.
• Experience with regulated quality systems, including 21 CFR Part 820, ISO 13485, design controls, change control, and complaint handling.
• Ability to influence outcomes across functions without direct authority.
• Valid driver’s license, ability to handle returned clinical-use systems under decontamination, ESD, and bloodborne-pathogen protocols, ability to lift up to 50 pounds, and schedule flexibility across time zones.

Nice to have

• Capital medical-device experience in hospital, interventional, or surgical environments, including surgical robotics or therapeutic ultrasound.
• Experience establishing or scaling a service engineering function at an early-stage or high-growth company.
• Familiarity with remote diagnostics, log analysis, and PLM or service-management platforms such as Arena, Windchill, or Salesforce Field Service.

Culture & Benefits

• Work at the intersection of cutting-edge science and real-world medical application.
• Full-time benefits include health, dental, and vision insurance; life and short- and long-term disability insurance; 401(k); and paid time off.
• Equal opportunity workplace focused on diversity and non-discrimination.
• Individual-contributor role with cross-functional collaboration and technical influence; expected to build and lead a service engineering team as the installed base grows.