Medical Device Connectivity Engineer

Location: Remote, United States

Annualized base salary: $78,000–$122,100, plus eligibility for an annual bonus.

Company

hirify.global develops healthcare technologies focused on women's health across Breast & Skeletal Health, Diagnostics, and GYN Surgical divisions.

What you will do

• Provide technical support for connectivity and interoperability within healthcare information systems to internal and external customers.
• Investigate, troubleshoot, and perform root cause analysis for complex software, hardware, network, and medical device connectivity issues.
• Support product installations, software upgrades, configuration changes, and connectivity-related projects.
• Own escalated cases, provide status updates, coordinate with customers, field personnel, subject matter experts, and management, and drive timely resolution.
• Document investigations, actions, and resolutions in the CRM; contribute to the Knowledge Base and recommend process improvements.
• Maintain compliance with Quality System procedures, FDA regulations, ISO requirements, and company policies; dispatch Field Service Engineers when onsite support is required.

Requirements

• Technical diploma, associate degree, or equivalent experience.
• 2–4 years of experience in technical support, IT support, or a related technical role.
• Experience troubleshooting software, hardware, and network-related issues.
• Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
• Strong analytical and problem-solving skills, with excellent written and verbal communication.
• Ability to work independently in a remote environment while managing multiple priorities.
• Ability to sit, stand, walk, use hands and arms for computer and equipment-related tasks, occasionally lift and move equipment weighing up to 40 pounds, and assemble or connect computer peripherals.

Nice to have

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience supporting healthcare information systems and medical device connectivity.
• Knowledge of DICOM, PACS, HL7, RIS/LIS, and related healthcare interoperability standards.
• Experience with diagnostic and remote support tools, including log analysis, ping, traceroute, and remote desktop applications.

Culture & Benefits

• Flexible work schedule required to support customer and business needs.
• Occasional travel of up to 10% may be required.
• Comprehensive onboarding, ongoing professional development, and career growth opportunities.
• Work focused on solving healthcare technology challenges and improving patient care.