4 дня назад
Wireless Network Support Engineer II
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Wireless Network Support Engineer II (Enterprise Wireless Networking): Troubleshooting and resolving complex WLAN connectivity, performance, authentication, and network issues with an accent on enterprise access points, 802.1X, WPA2/WPA3, RADIUS, and Layer 2/Layer 3 networking. Focus on analyzing logs and packet captures, reproducing customer issues, managing technical escalations, and collaborating with engineering teams to identify root causes and product defects.
Location: Hybrid in Heredia, Costa Rica; average of 2 days per week in an HPE office
Company
is a global edge-to-cloud technology company developing solutions that connect, protect, analyze, and manage data and applications.
What you will do
- Troubleshoot complex wireless connectivity, performance, authentication, and network issues.
- Configure and support enterprise wireless access points, WLAN environments, and Wi-Fi technologies.
- Diagnose Layer 2 and Layer 3 issues involving TCP/IP, VLANs, DNS, DHCP, ARP, and authentication systems.
- Analyze logs, packet captures, and diagnostic data; reproduce customer issues in lab or test environments.
- Manage technical customer escalations and document troubleshooting findings and solutions.
- Collaborate with engineering and development teams to identify root causes and potential product defects.
Requirements
- Bachelor’s degree in computer science, engineering, telecommunications, IT, or a related field, or equivalent professional experience.
- At least 3 years of experience in technical support, network engineering, TAC, NOC, wireless networking, or a similar environment.
- Hands-on experience with enterprise wireless networks, access points, WLAN solutions, and IEEE 802.11 concepts.
- Experience troubleshooting 802.1X, WPA2/WPA3, RADIUS/AAA, and core network protocols including TCP/IP, DNS, DHCP, ARP, and VLANs.
- Strong analytical and troubleshooting skills, including experience handling customers or technical escalations.
- Advanced English proficiency required in written and verbal communication.
Nice to have
- Experience with Aruba/HPE, Juniper/Mist, Cisco/Meraki, WLAN controllers, or cloud-managed wireless environments.
- Knowledge of TACACS+, LDAP/Active Directory, PKI, certificates, Aruba ClearPass, Cisco ISE, switching, and routing technologies.
- Experience with Wireshark, Linux troubleshooting, SNMP, network monitoring, wireless VoIP, SIP, APIs, Python, or network automation.
- CCNA/CCNP, CWNA, Aruba, Juniper, or comparable networking certifications.
Culture & Benefits
- Health, financial, and emotional wellbeing benefits for employees and their families.
- Professional development programs supporting career growth and progression.
- Inclusive workplace focused on accessibility, individual differences, and flexible management of work and personal needs.
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